Privacy Policy
Last updated: November 2025
This Privacy Policy explains how Curious Explorers (“we”, “us”, or “our”) collects, uses, and shares personal information when you visit our website, use our services, make a booking, or otherwise interact with us (collectively, the “Services”). “You” and “your” refers to anyone interacting with our Services, whether as a website visitor, client, or family member.
By using our Services or Site, you agree to the collection, use, and disclosure of your information as described below. If you do not agree, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements. Updates will be posted on this page, and the “Last updated” date will be revised accordingly.
Information We Collect
Information You Provide Directly
We may collect information you provide when interacting with us, including:
Contact details: name, email, phone number, address
Travel and booking details for your family holidays
Payment information (securely processed via our payment partners)
Customer support communications
Information We Collect Automatically
We may automatically collect information about your usage of our Site and Services, such as:
Device and browser type
IP address and approximate location
Pages viewed and actions taken on our Site
Cookies, pixels, and similar tracking technologies
Information from Third Parties
We may also receive information from trusted partners or service providers to support our Services, such as:
Payment processors for booking and payments
Accommodation and activity providers to organise your trips
Analytics providers to help us improve the Site and user experience
How We Use Your Information
We use your information to:
Plan and deliver personalised family holidays
Communicate booking updates, confirmations, and offers (if opted in)
Improve our Services and website experience
Detect and prevent fraud or misuse
Comply with legal obligations
Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
Trusted service providers supporting our operations (hotels, transport, analytics, payment processors)
Marketing partners if you’ve opted in to receive communications
Our affiliates within Curious Explorers for operational purposes
Legal authorities when required by law or to protect our rights
Cookies and Tracking
We use cookies to improve your browsing experience, remember preferences, and provide analytics. You can manage your cookie settings via the cookie banner on our site.
Children’s Privacy
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention
We implement reasonable measures to protect your data, including secure payment processing. Personal information is retained only as long as necessary to provide Services, comply with laws, or resolve disputes.
Your Rights
Depending on your location, you may have rights to:
Access, correct, or delete your personal information
Withdraw consent for certain processing
Restrict processing or request data portability
Manage communication preferences
To exercise any rights, email us at hello@curiousexplorers.com.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices.
International Users
Your data may be processed outside your country. Transfers comply with recognized legal safeguards.
Contact Us
Questions about this Privacy Policy or your personal information? Contact us at:
hello@curiousexplorers.com